Ten Factors for ITIL Resistence

For a long time I was not writing anything on this blog because I didn't know where to start from until I came across one article in the first volume of the Official Magazine of the IT Service Management Forum from Paul Wilkinson describing the ten most common resistance factors for failing to implement ITSM. According to his survey conducted on more than 1000 ITIL practitioners and users of ITIL this are top ten ranked failure factors:

1. No management commitment
2. Saying "YES" but meaning "NO"
3. ITIL is the objective not what it should achieve
4. Plan, do, stop.....no continual improvement focus
5. Never mind about following procedures just do what we normally do
6. ITIL never work here
7. Throwing (ITIL) solutions over the wall and hoping that people will follow them
8. IT thinks it doesn't need to understand the business to make a business case
9. Unable to specify the VALUE required by the business
10. Everything has the highest priority according to the users

and i absolutely agree with this list so anyone trying to implement IT Service Management in their organizations should have this 10 points always in their minds.